Frequently Asked Questions
Everything you need to know about your next surf and skate haul.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What is your return policy for online purchases?
We offer a 30-day return policy for most items. Products must be in original condition, unworn, with all tags attached. Please note that for hygiene reasons, swimwear and underwear cannot be returned unless faulty.
Do you offer international shipping?
Currently, we ship to addresses within Australia and New Zealand. Standard and express shipping options are available at checkout.
How do I know which size to choose?
Each product page features a detailed 'Size Guide' link. Since we stock various brands like Billabong, Quiksilver, and Roxy, we recommend checking the specific measurements for each label.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, and buy-now-pay-later options including Afterpay and Zip Pay.
Can I return an online order in-store?
Yes, online orders can be returned at any Surf Dive ‘n Ski retail location. Simply bring your digital tax invoice and the items you wish to return for an exchange or refund.